Our Policies

** Our prices may vary in response to fuel price fluctuations.**

Release of Liability

Prior to using of service please read and sign this Release of Liability

Adventure Time Yukon – Booking & Cancellation Policy

Change of Plans? We’ve Got You Covered

We understand that plans can change. Adventure Time Yukon (841891 Yukon Inc.) offers flexible cancellation options to support your travel needs.

Full refund for cancellations made 12 hours or more before departure
Cancellations made within 12 hours of departure are non-refundable
To cancel or modify your booking, please contact us directly

We’ll always do our best to accommodate changes whenever possible.

1. General Terms

1.1 Contractual Agreement

When you book an experience with Adventure Time Yukon (841891 Yukon Inc.), you enter into a binding agreement with us. By completing your purchase, you agree to these Terms & Conditions.

Your contract includes:

Your booking confirmation (email or receipt)
These Terms & Conditions

1.2 Accuracy of Booking Information

It is the customer’s responsibility to review all booking details upon receipt. Please notify us immediately of any errors so we can correct them before your activity.

1.3 Changes by Adventure Time Yukon

Adventure Time Yukon reserves the right to make changes to:

Schedules
Routes
Equipment (including vehicles such as vans, buses, or e-bikes)
Guides or drivers

These changes may occur due to weather, safety concerns, operational needs, or unforeseen circumstances.

If a significant change is required, we will:

Notify you as soon as possible
Offer a suitable alternative, or
Provide a full refund if the experience cannot be delivered

1.4 Third-Party Services

Some experiences may involve third-party providers (e.g., transportation partners or activity operators). While we carefully select our partners, their individual terms may also apply.

In the event of a conflict, the stricter policy will apply, in accordance with applicable laws.

1.5 Non-Discrimination Policy

Adventure Time Yukon provides services in accordance with Canadian law and does not discriminate based on race, color, national or ethnic origin, religion, sex, gender identity, sexual orientation, age, or disability.

2. Payments & Ticketing

2.1 Booking & Payment

Full payment is required at the time of booking unless otherwise specified, minimum 12hrs before departure.
Prices are listed in Canadian Dollars (CAD) and may be subject to applicable taxes

2.2 Ticket Validity

Bookings are valid only for:

The specified date and time
The listed activity and route

Tickets are non-transferable unless approved in writing by Adventure Time Yukon.

2.3 Resale & Fraud

Unauthorized resale of bookings is prohibited. Adventure Time Yukon reserves the right to cancel any booking suspected of fraud or misuse.

3. Cancellations & Refunds

3.1 Customer Cancellations

12+ hours before departure → Full refund
Less than 12 hours → No refund

3.2 No-Shows

Failure to arrive at the designated meeting time will be considered a no-show and is non-refundable.

3.3 Weather & Safety Cancellations

Safety is our top priority.

If we cancel due to:

Weather conditions ( cut-off , services stops at -40C ambiant)
Road or trail safety
Mechanical or operational issues

You will be offered:

A rescheduled booking, or
A full refund

4. Participation & Safety

Customers agree to:

Follow all safety instructions provided by guides or staff
Arrive on time and prepared for the activity
Disclose any medical or physical conditions that may impact participation

Adventure Time Yukon reserves the right to refuse participation if a guest’s behavior or condition poses a safety risk.

5. Amendments to Terms

Adventure Time Yukon may update these Terms & Conditions at any time in accordance with applicable laws. The version in effect at the time of booking will apply to your purchase.

6. Contact Us

If you need to make changes to your booking or have any questions, please contact us directly:

Adventure Time Yukon (841891 Yukon Inc.)
(867)335-8639
yukon.adventure.time@gmail.com

Confidentiality

Confidentiality Policy

The type of personal information we collect from our site are ; visitors, such as email, name, IP addresses, billing details, etc. Collected information may be provided by the visitors and users of your website or collected automatically through monitoring tools.

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

If you don’t want us to process your data anymore, please contact us at yukon.adventure.time@gmail.com or send us mail to: P.O.Box 5409 , Haines Junction, Yukon Territory, Canada, Y0B 1L0.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Pet Policy

If your favorite animal is accompanying you on your trip, we offer a variety of options to help ensure they travel safely. Animals are sentient beings, so we want to make sure that they’re treated respectfully and travel comfortably while on board.

The pet must be kept under control and must always be attended at all times around the vehicles, during the activities and while on board the bus.

To travel with your pet on board, please reserve at least 48 hours prior to departure.

The number of pets allowed on board is limited, and only certain seats can accommodate them.

Small pets traveling in a carrier are welcome on board and will be considered as a personal carry-on. Small pets must remain with their human’s seat environment.

Friendly dogs are accepted on the shuttle , one at the time , unless traveling within the same group. Individuals traveling with their dog will be assigned a specific seat to keep the animal out of reach.

The owner remains 100% responsible for the animal’s actions , interactions, damages, etc..

Pet Fee : $28.75 gst incl.

Pets are prohibited from traveling with us when :

With Unaccompanied minors
Passengers traveling with infants under the age of two years old.
With Passengers who require the use of a medical device at their seat, such as a CPAC machine, oxygen tank, etc
With Passengers already traveling with a service dog or an emotional support dog.
A support person may travel with a pet as long as they are able to aid both the pet and the passenger who requires assistance.

*If there happens to be a conflict with your needs, please reach out to explore other transportation options.

By booking this service you automatically agree to waive your rights to make 841891 Yukon Inc. liable for anything related to the transport of your pet.

Cargo Transport Policy

Conditions of Carriage

Applicability the provision set out and referred to in this consignment note shall apply to modes of transport used by Adventure Time for connection of consignments. They also apply if the mode of transport as described on the face of this consignment note is contrary to the original contract between the parties or performed by one or more modes of transport which may not be the defined mode of delivery of the consignment as agreed in this consignment note.

Definitions
Adventure Time means Adventure Time, a division of 841981 Yukon Inc.
Parties mean and includes consignor, consignee and/or his/her authorized representatives.
Freight referred to in this consignment note means the transportation charges alone and it excludes the other components like COD / TO PAY / MENTION PC charges taxes and other levies.
Delivery means tender of shipment to the parties or intimation about arrival of the shipment at the destination.
Adventure Time is entitled to use any mode and route for transportation.
Adventure Time is a private carrier and its rights and liabilities are governed exclusively by the express terms set out herein below subject to the applicable laws this consignment note constitutes a binding contract between Adventure Time and the parties.
This consignment note issued by Adventure Time shall be strictly based on the declaration given by the parties. Adventure Time shall not be responsible for any wrongful declarations contained in this consignment note and the parties shall remain solely liable for the same in the event of goods under the consequential loss/ refund. Further the parties agree to make good any losses to Adventure Time in case of any claims being lodged on Adventure Time on account of delays arising out of insufficiency of documents or wrongful declaration contained in this consignment note.
Adventure Time’s RIGHT OF INSPECTION OF CONSIGNMENT
Adventure Time has the right but not the obligation to open and / or inspect any shipment consigned by the consignor to ensure that all the items are capable of carriage to the destination within the standard operating procedure and handling methods.
Adventure Time does not warrant that any particular item to be carried is capable of carriage without infringing the law of any state of the country from / to or through which the item may be carried.
Adventure Time reserves the right to refuse the consignor not conforming to these terms and conditions without assigning any reasons whatsoever.
The parties are solely responsible for all / any payments levied by the government or any statutory body in respect of any consignment.
The parties hereby declare that the consignment covered under this consignment note does not include any contraband / legally restricted / hazardous / flammable/ glass/ poisonous goods/ explosive / currency / jewelry / food coupon / alcohol and spirits/ share certificate or articles categorized as prohibited under the regulations. Adventure Time will not be liable for any damage caused on the above-mentioned items.
Adventure Time shall have a general lien over all the consignments of the parties towards any dues payable to Adventure Time by the parties.
Adventure Time shall not entertain any warehouse booking & delivery unless the declaration form available with the concerned operating units is duly filled up along with the necessary enclosures and handed over to the concerned person.
The parties shall pay the freight and other charges at the time of booking or within the payment period stipulated in this consignment note in case of non –payment of the bill amount within the stipulated time the parties shall be liable for payment of interest at the rate of 2% per month the bills will be raised even if POD (Proof Of Delivery) copy is not submitted.
Adventure Time advises the parties to insure the goods handed over to Cold Shot for transportation under the consignor insurance. In the event of any loss Cold Shot shall provide COF (certificate of facts) on request. A COF charge of 0.2% on the invoice value shall be charged.
No claim shall be entertained by Adventure Time for any loss or shortage/ damage/ non-delivery / breakage / leakage / pilferage, etc. of the consignment unless a written claim is lodged within three (3) days from the date of delivery subject to the provisions under risk coverage or general liability clause of Adventure Time. Adventure Time will not be liable for any damage caused on prohibited items since they are not allowed to be shipped in the first place.
Value added services COD / TO PAY are provided at additional charges over and above the freight charges without any liability on Adventure Time’s part whatsoever with respect to the original contractual obligations or payment terms between the consignor and consignee or any third party.
Subsequent to booking of a consignment if the consignor makes any changes in the address or any other changes, additional charges shall be levied as a result of such a change.
It is the responsibility of the consignor to provide the necessary documentation including but not limited to invoice. Packing list permits and forms as applicable in accordance with laws of the destination of the goods any consequences including but not limited to penalty seizures shall be the sole responsibility of the consignor.
If the parties do not take delivery of the consignment for any reason whatsoever. Adventure Time shall raise bills on the parties towards the transportation and other charges including transport charges in accordance with the terms of the contract and the parties shall be liable to pay all dues payable to Adventure Time whether at the original booking station or elsewhere as notified by Adventure Time.
The demurrage clause shall apply for a period of one (1) month and if the consignment is not accepted by the parties with in this period for any reasons and the parties fail to make the payments due to Adventure Time, Adventure Time shall be entitled

to send the consignment to its unclaimed goods department to proceed with the sale of the consignment to realize all dues by issuing prescribed notices.

19. Consignments carrying valuable items may take an additional day, over and above the committed delivery due to security reasons and inspection process in between.

20. The liability of Adventure Time if any, in delay of the shipment (subject to any exceptions available under law) shall be to the extent of basic freight charges only. Adventure Time shall not be responsible for any consequential losses/claims.

21. All demands claims arising from this consignment note shall be paid at the registered office of Adventure Time.

22. Any dispute or differences arising from this consignment shall be referred to adjudication by a sole arbitrator Adventure Time shall be entitled to nominate the sole arbitrator to adjudicate any dispute differences or claims arising out of this consignment, the venue of arbitration shall be in The Yukon shall have the exclusive jurisdiction all claims arising from this consignment.

23. The terms and conditions stipulated are in addition to special contracts, if any between Adventure Time and the parties.

If you have more questions

P.O. Box 5409
Haines Junction, Yukon Territory

Canada, Y0B 1L0

eMail: yukon.adventure.time@gmail.com

Tel: (867)335-8639